Privacy policy
PRIVACY POLICY
Last updated: August 3, 2026
This Privacy Policy describes how ALAIZA ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://alaiza.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations, or regulatory requirements. When we make changes, we will post the updated Privacy Policy on this page and revise the "Last updated" date above.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide our Services, we collect personal information from various sources depending on how you interact with our website.
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Improve our website and services
- Communicate with you
- Prevent fraud and abuse
- Comply with legal obligations
- Enforce our Terms of Service
WHAT PERSONAL INFORMATION WE COLLECT
Depending on your interaction with our website, we may collect:
Information You Provide
- Full name
- Billing and shipping address
- Email address
- Phone number
- Account login information
- Payment confirmation
- Customer service communications
Providing certain information may be necessary to use some features of our website.
Automatically Collected Information
We automatically collect information such as:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on pages
- Shopping activity
- Cookies and similar technologies
Information From Third Parties
We may receive information from:
- Shopify
- Payment processors
- Shipping providers
- Marketing partners
- Analytics providers
HOW WE USE YOUR INFORMATION
Order Processing
We use your information to:
- Process payments
- Ship orders
- Manage returns and exchanges
- Send order confirmations
- Provide customer support
Marketing
We may send promotional emails or display personalized advertising based on your interests.
You may unsubscribe from marketing emails at any time.
Security & Fraud Prevention
We use customer information to detect fraud, unauthorized activity, or abuse of our services.
If we reasonably believe an account has been used fraudulently or has repeatedly abused our policies, we reserve the right to suspend or permanently close the account.
RETURNS & ACCOUNT SUSPENSION POLICY
We strive to provide a fair and hassle-free return experience.
However, returns may be refused if:
- Items show signs of wear
- Items are stained, damaged, or have odors
- Original tags or packaging are missing
- The return request does not comply with our published Return Policy
If we determine that a customer has abused our return policy or engaged in fraudulent activity, we reserve the right to suspend or permanently restrict access to their account and future purchases.
COOKIES
We use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze traffic
- Personalize content
You may disable cookies in your browser settings, although some features of the Site may not function properly.
We also recognize the Global Privacy Control (GPC) signal where required by applicable law.
HOW WE DISCLOSE PERSONAL INFORMATION
We may share your personal information with:
- Shopify
- Payment processors
- Shipping companies
- Analytics providers
- Marketing partners
- Government authorities when legally required
We do not sell sensitive personal information without your consent.
CHILDREN'S PRIVACY
Our Services are not intended for children under the age of 16.
If we learn that we have collected personal information from a child without appropriate consent, we will delete the information as required by law.
SECURITY & DATA RETENTION
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the Internet or electronic storage is completely secure.
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Opt out of marketing communications
To exercise your rights, please contact us using the information below.
COMPLAINTS & CONTACT INFORMATION
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
ALAIZA
Website: https://alaiza.com
Email: info@alaiza.com
Address:
650 Rue Sainte-Catherine Ouest
Montréal, Québec H3B 1B8
Canada